Privacy Policy

Introduction

At kg99, we take your privacy seriously. This Privacy Policy sets out how kg99 ("we", "us", or "our") collects, uses, stores, and protects the personal information you provide when accessing or using our online casino and sports betting services at kg99.buzz. By using our platform, you confirm that you have read, understood, and agreed to the practices described in this document.

We are committed to maintaining the trust and confidence of all our users across Bangladesh — whether you are placing cricket bets on BPL matches from Dhaka, spinning slots in Chittagong, or enjoying live casino games in Sylhet. This policy applies to all players and visitors who interact with our website, mobile interface, or any related services operated under the kg99 brand.

Information We Collect

To provide our services effectively, kg99 collects several categories of information. We collect only what is necessary for operating the platform, processing transactions, verifying your identity, and complying with applicable standards. The categories of personal data we may collect include:

• Identity information: full name, date of birth, national ID or passport details (for KYC verification purposes).
• Contact information: email address, phone number, and residential address (city/district level, such as Dhaka, Rajshahi, or Khulna).
• Financial information: payment method details (such as bKash or Nagad mobile wallet numbers, Rocket account references, Dutch-Bangla Bank or City Bank references) and transaction history on kg99.
• Technical information: IP address, device type and model, operating system, browser type, session identifiers, and access timestamps.
• Behavioural information: game history, bet amounts, session duration, preferred categories (cricket betting, slots, live casino), and in-platform navigation patterns.

In certain cases, particularly for responsible gaming assessments or account verification, we may ask for additional supporting documents. Providing these is voluntary unless required to maintain your account in good standing or to process a withdrawal request.

How We Use Your Information

The personal information kg99 holds is used for clearly defined, legitimate purposes. We do not use your data beyond what is necessary for the following purposes:

• Account creation, authentication, and ongoing account management — including resetting passwords, updating contact details, and linking payment methods.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers, and maintaining accurate transaction ledgers.
• Verifying your identity (KYC) and age (you must be 21 or older to register and play on kg99) to ensure compliance with responsible gaming standards.
• Sending service notifications, transactional messages, bonus eligibility alerts, and account security alerts via email or SMS. Marketing communications are only sent with your explicit consent and you may opt out at any time.
• Improving platform performance, user experience, and game offerings by analysing anonymised usage patterns and aggregated behavioural data.

Sharing of Your Information

kg99 does not sell, trade, or rent your personal information to any third parties. There are, however, limited circumstances where we may share your information with trusted partners or authorities, strictly in line with this policy:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — only the data strictly required to complete a transaction.
• Identity verification and fraud prevention service providers — who help us confirm player ages and identities in compliance with responsible gaming standards.
• Technology and infrastructure partners (such as cloud hosting providers and analytics platforms) — under strict contractual obligations not to use your data for their own purposes.

We may also disclose your information when legally required to do so, for example in response to a valid court order, law enforcement request, or to prevent fraud or illegal activity. In all cases, we disclose only the minimum information required.

Cookies and Tracking Technologies

kg99 uses cookies and similar lightweight tracking technologies to keep the platform functional, secure, and personalised for you. We use only the categories of cookies strictly necessary for platform operation and your experience:

• Essential cookies: required for login sessions, security token management, language preferences, and keeping your session authenticated.
• Functional cookies: used to remember your display preferences (such as preferred payment method or last played game category) to improve your return-visit experience.
• Analytics cookies: anonymised, aggregated data about how users navigate the platform, used purely to improve site performance and content relevance.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies will affect the functionality of your kg99 account and may prevent login or transactions from working correctly.

Data Security

Protecting your personal and financial data is a core priority for kg99. We implement multiple layers of technical and organisational security measures, including 256-bit SSL/TLS encryption on all data transmissions, secure server infrastructure, regular security audits, and role-based access controls that restrict internal access to your data strictly on a need-to-know basis.

While we apply industry-standard security practices and strive for fair play certification on our platform, no online system can guarantee absolute security. We encourage you to use a strong, unique password for your kg99 account, enable any two-factor authentication options available, and never share your login credentials with anyone.

Data Retention

kg99 retains your personal information for as long as your account is active or as required to fulfil the purposes outlined in this policy. If you request account closure, we will deactivate your account promptly; however, certain transaction records, KYC documents, and audit logs may be retained for a longer period where required for fraud prevention, legal compliance, or dispute resolution purposes. When data is no longer required, it is securely deleted or anonymised.

Your Rights

As a user of kg99, you hold meaningful rights over your personal data. We are committed to honouring these rights in a timely and transparent manner. You may exercise any of the following rights by contacting our support team:

• Right to access: request a copy of the personal data kg99 holds about you at any time.
• Right to rectification: request correction of any inaccurate or incomplete personal information in your account.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
• Right to restrict processing: request that we limit how we use your data in certain circumstances, for example while a data accuracy dispute is being resolved.
• Right to withdraw consent: where processing is based on your consent (for example marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all verified data rights requests within 14 business days. There is no charge for submitting a data rights request.

Third-Party Payment Processors

When you make a deposit or withdrawal using services such as bKash, Nagad, Rocket, Upay, or any bank-linked payment method, your transaction data is also subject to the privacy policies of those respective payment providers. kg99 only shares the minimum information required to process your transaction. We strongly recommend reviewing the privacy policies of any payment service you use in conjunction with your kg99 account, as their data handling practices are governed independently of this policy.

Children's Privacy

kg99 is strictly an adult platform. Our services are available only to individuals aged 21 and above. We do not knowingly collect, use, or store personal information from any person under 21 years of age. If we discover that a user account has been created by or for a person under 21, we will immediately suspend that account, cancel any pending transactions, and delete the associated personal data. If you believe a minor has registered on our platform, please contact us at [email protected].

Changes to This Policy

kg99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users via email or a prominent notice on the platform. The updated policy will take effect from the date it is published on this page. We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of kg99 after any changes constitutes your acceptance of the revised policy.